Terms of Use
Last updated: June 10, 2026
1. Acceptance of Terms
These Terms of Use (“Terms”) govern your access to and use of the Pruufe platform, including pruufe.com, app.pruufe.com, and any related software, applications, APIs, integrations, communications, and services (collectively, the “Platform”).
The Platform is operated by Pruufe LLC(“Pruufe,” “we,” “us,” or “our”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.
If you are using the Platform on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
2. Description of Services
Pruufe provides business operations, customer engagement, workflow automation, reporting, analytics, communications, artificial intelligence-assisted functionality, and software tools designed to help businesses manage customer relationships and business processes.
Features may include:
- Customer and lead management
- Business reporting and analytics
- Workflow automation
- Customer engagement tools
- Email and SMS communications
- AI-assisted content generation
- AI-assisted reporting and recommendations
- Third-party integrations
- Dashboards and business intelligence tools
Services may evolve over time, and Pruufe may add, modify, suspend, or discontinue features at any time.
Certain functionality may require paid subscriptions, integrations, or separate service agreements.
3. Account Registration and Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Ensuring information associated with your account remains accurate
- Restricting unauthorized access to your account
- All activities occurring under your account
You agree to notify Pruufe immediately if you believe your account has been compromised.
We may suspend or terminate accounts that pose security risks or violate these Terms.
4. Customer Data and Ownership
You retain ownership of all data you provide to the Platform, including:
- Customer records
- Lead records
- Appointment information
- Membership information
- Transaction information
- Communications
- Uploaded content
- Integration-derived data
You grant Pruufe a limited, non-exclusive license to host, store, process, analyze, transmit, and display such data solely as necessary to provide the Platform and related services.
Pruufe does not acquire ownership of your data.
5. Third-Party Integrations
The Platform may connect with third-party services and platforms. By connecting a third-party account, you:
- Authorize Pruufe to access and process information made available through that integration
- Represent that you have authority to connect the account
- Acknowledge that third-party services remain governed by their own terms and privacy policies
Examples may include:
- Google Workspace
- Gmail
- MINDBODY
- Payment providers
- Communications platforms
- CRM systems
- Scheduling platforms
- Marketing platforms
Pruufe is not responsible for the availability, accuracy, security, or functionality of third-party services.
6. Communications and Messaging
The Platform may facilitate customer-authorized communications, including email, SMS, automated campaigns, workflow-triggered messages, AI-assisted communications, and other customer engagement activities.
Pruufe may assist customers in creating, scheduling, generating, sending, or automating communications through customer-authorized integrations and connected communication channels, including third-party email, messaging, scheduling, CRM, and business management platforms.
Customers remain responsible for:
- Ensuring recipients have provided any legally required consent
- Maintaining accurate contact information
- Honoring unsubscribe, opt-out, and communication preferences
- Complying with applicable laws and regulations, including CAN-SPAM, TCPA, CASL, GDPR, carrier requirements, and applicable privacy laws
- Reviewing and approving communication content where appropriate
Pruufe may provide tools, templates, AI-generated content, workflow automations, recommendations, and communication assistance features. However, customers remain responsible for determining whether communications are lawful, appropriate, accurate, and authorized for their specific use case.
Pruufe reserves the right to suspend messaging functionality, campaigns, automations, integrations, or accounts that may create legal, regulatory, security, spam, fraud, or reputational risks.
7. Artificial Intelligence Features
The Platform may utilize third-party artificial intelligence technologies, including large language models and related services. AI-assisted features may include:
- Content generation
- Summaries
- Reporting assistance
- Recommendations
- Workflow assistance
- Data interpretation
- Customer engagement assistance
AI-generated outputs may be inaccurate, incomplete, misleading, or unsuitable for a specific purpose.
You are solely responsible for reviewing, validating, and approving any AI-generated output before relying upon it or distributing it to others.
Pruufe does not guarantee the accuracy, legality, effectiveness, or fitness of AI-generated outputs.
8. AI Training Restrictions
Pruufe does not use customer data obtained through third-party integrations, including API-derived data, to train or fine-tune artificial intelligence models.
Any AI processing is performed solely to provide customer-authorized functionality within the Platform.
9. Acceptable Use
You agree not to:
- Violate applicable laws or regulations
- Send unlawful, deceptive, fraudulent, or misleading communications
- Send spam or unsolicited messages
- Circumvent security measures
- Access accounts or data without authorization
- Interfere with Platform operations
- Attempt to reverse engineer the Platform
- Use automated means to scrape Platform data
- Introduce malicious code
- Misrepresent your identity or affiliation
- Use the Platform in a manner that could harm other customers or third parties
Pruufe may suspend or terminate access for violations of this section.
10. Platform Availability
We strive to provide reliable service but do not guarantee uninterrupted availability. The Platform may experience:
- Maintenance periods
- Service interruptions
- Third-party outages
- Software defects
- Security incidents
- Infrastructure failures
Pruufe is not liable for downtime, service interruptions, or loss of functionality.
11. Subscription Fees and Billing
Certain features may require payment.
By purchasing a subscription or service, you agree to pay all applicable fees.
Unless otherwise stated:
- Fees are non-refundable
- Subscription charges recur automatically until canceled
- You authorize payment processing for recurring charges
Separate service agreements may contain additional billing terms.
12. Intellectual Property
The Platform, including software, designs, interfaces, workflows, trademarks, logos, documentation, and related content, is owned by Pruufe LLC or its licensors.
Except as expressly permitted, you may not:
- Copy
- Modify
- Distribute
- Sell
- License
- Reverse engineer
- Create derivative works
without prior written permission.
13. Confidentiality
You agree not to disclose non-public information regarding:
- Platform functionality
- Security measures
- Pricing structures
- Technical documentation
- Proprietary business information
received through your use of the Platform.
This obligation survives termination of your account.
14. Data Security
Pruufe implements commercially reasonable safeguards designed to protect information.
However, no system can guarantee absolute security.
You acknowledge that use of the internet and third-party services involves inherent risks.
15. Disclaimer of Warranties
The Platform is provided “as is” and “as available.”
To the maximum extent permitted by law, Pruufe disclaims all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy
- Reliability
- Availability
Pruufe does not guarantee any particular business result, revenue outcome, lead volume, customer retention rate, or performance improvement.
16. Limitation of Liability
To the maximum extent permitted by law, Pruufe shall not be liable for:
- Indirect damages
- Incidental damages
- Special damages
- Consequential damages
- Lost profits
- Lost revenue
- Lost data
- Business interruption
arising out of or related to the Platform.
Pruufe's total liability for any claim shall not exceed the total amount paid by you to Pruufe during the twelve (12) months preceding the event giving rise to the claim.
If no fees have been paid, Pruufe's liability shall not exceed one hundred U.S. dollars ($100).
17. Indemnification
You agree to defend, indemnify, and hold harmless Pruufe LLC, its officers, employees, contractors, affiliates, and agents from claims, damages, liabilities, costs, and expenses arising from:
- Your use of the Platform
- Your data
- Your communications
- Violations of law
- Violations of these Terms
- Violations of third-party rights
18. Suspension and Termination
Pruufe may suspend or terminate access to the Platform at any time if:
- You violate these Terms
- Your use creates legal or security risks
- Required by law
- Necessary to protect the Platform or other users
Upon termination:
- Access rights immediately cease
- Certain data may be retained as described in the Privacy Policy
- Outstanding payment obligations remain due
19. Changes to the Platform
Pruufe may modify, replace, discontinue, or update Platform features at any time.
We are not obligated to maintain any specific feature, integration, workflow, or functionality.
20. Changes to These Terms
We may update these Terms from time to time.
Material changes may be communicated through:
- Platform notifications
- Website notices
Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.
21. Governing Law
These Terms shall be governed by and construed under the laws of the State of Kansas, without regard to conflict of law principles.
Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Kansas.
You consent to the jurisdiction of those courts.
23. Entire Agreement
These Terms, together with the Privacy Policy and any separate written service agreement between you and Pruufe, constitute the entire agreement between the parties regarding use of the Platform and supersede prior understandings relating to the Platform.